Data & Privacy

1win bet Privacy Policy

Your personal data belongs to you. This page explains exactly what information 1win bet collects, why we collect it, how we use it, and what rights you have over your own data as a player in Bangladesh.

Last updated: January 2025

How 1win bet Protects Your Privacy

Six core principles that guide how we handle your personal data on 1win bet.

Encrypted Data Storage

All personal data stored by 1win bet is encrypted at rest using industry-standard AES-256 encryption. Your information is never stored in plain text on our servers.

No Data Selling

1win bet does not sell, rent, or trade your personal data to third parties for marketing purposes. Your data is used only to operate your account and improve the platform.

Secure Transactions

Every deposit and withdrawal on 1win bet is processed over an encrypted TLS connection. Your bKash, Nagad, and Rocket payment details are never stored on our platform.

You Control Your Data

You can request access to, correction of, or deletion of your personal data at any time by contacting 1win bet support. We respond to all data requests within 30 days.

Minimal Data Retention

1win bet only retains your personal data for as long as necessary to operate your account and comply with legal obligations. Data is securely deleted when no longer needed.

Marketing Opt-Out

You can opt out of marketing communications from 1win bet at any time. Simply update your communication preferences in your account settings or contact our support team.


About This Policy: This Privacy Policy applies to all users of the 1win bet platform at 1win-bet.one, including the website and mobile app. It explains how 1win bet collects, uses, stores, and protects your personal data. Please read it carefully alongside our Terms and Conditions.

1 Introduction

At 1win bet, we take your privacy seriously. We know that when you register on our platform, you're trusting us with personal information — your name, your contact details, your payment data. That trust matters to us, and we want to be completely transparent about how we handle it.

This Privacy Policy explains what personal data 1win bet collects from players in Bangladesh, why we collect it, how we use it, who we share it with, and how long we keep it. It also explains the rights you have over your own data and how to exercise those rights.

1win bet is the data controller for all personal data collected through the 1win bet platform. If you have any questions about this policy or about how your data is handled, you can contact us at any time at [email protected].

By registering on 1win bet and using our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or use the 1win bet platform.

2 Data We Collect

1win bet collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third-party sources for verification purposes. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, gender, nationality Registration form, KYC verification
Contact Data Email address, phone number Registration form, account settings
Financial Data bKash/Nagad/Rocket account reference, transaction history Deposit and withdrawal processing
Technical Data IP address, device type, browser, operating system Automatically via platform usage
Usage Data Games played, bets placed, session duration, pages visited Automatically via platform usage
Verification Data Government ID copy, proof of address, selfie KYC process, on request
Communication Data Support chat logs, email correspondence When you contact 1win bet support

Payment Security: 1win bet does not store your full bKash, Nagad, or Rocket account credentials on our servers. Payment processing is handled by certified third-party payment processors. We only retain a transaction reference and the last few digits of your mobile wallet number for record-keeping purposes.

3 How We Use Your Data

1win bet uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair, and enjoyable betting experience. Specifically, we use your data to:

  • Create and manage your account — your identity and contact data are used to set up and maintain your 1win bet player account.
  • Process deposits and withdrawals — your financial data is used to process transactions via bKash, Nagad, and Rocket.
  • Verify your identity — we use identity and verification data to confirm your age, identity, and eligibility to use 1win bet, as required by our operating obligations.
  • Prevent fraud and money laundering — technical and financial data helps us detect and prevent fraudulent activity, account abuse, and money laundering on the 1win bet platform.
  • Provide customer support — communication data is used to respond to your queries and resolve any issues with your 1win bet account.
  • Improve the platform — usage and technical data helps us understand how players use 1win bet so we can improve the experience, fix bugs, and develop new features.
  • Send you relevant communications — with your consent, we may use your contact data to send you information about promotions, new games, and updates on 1win bet. You can opt out at any time.
  • Comply with legal obligations — we may be required to process and retain certain data to comply with applicable laws and regulations.

No Profiling for Third Parties: 1win bet does not use your personal data to build profiles for sale to advertisers or third-party marketers. Any profiling we do is strictly for the purpose of personalising your experience on the 1win bet platform and for responsible gaming monitoring.

4 Legal Basis for Processing

1win bet processes your personal data on the following legal bases:

  • Contract performance — processing your data is necessary to fulfil our obligations to you under the 1win bet Terms and Conditions, including operating your account and processing transactions.
  • Legal obligation — we are required to process certain data to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
  • Legitimate interests — we process some data based on our legitimate interests in operating a safe and fair platform, preventing fraud, and improving our services. We always balance these interests against your privacy rights.
  • Consent — where we rely on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

1win bet does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are bound by strict confidentiality and data protection obligations:

  • Payment processors — we share necessary transaction data with bKash, Nagad, Rocket, and other payment service providers to process your deposits and withdrawals.
  • Identity verification providers — we may share identity documents with certified KYC verification partners to confirm your age and identity.
  • IT and platform service providers — we work with trusted technology partners who help us operate the 1win bet platform. These partners process data only on our instructions and are not permitted to use it for their own purposes.
  • Responsible gaming organisations — if you request self-exclusion, we may share limited data with responsible gaming support organisations to help enforce your exclusion across multiple platforms.
  • Law enforcement and regulators — we may be required to share data with law enforcement authorities, regulators, or courts if required by law or in response to a valid legal request.

International Transfers: Some of our service providers may be located outside Bangladesh. Where data is transferred internationally, 1win bet ensures that appropriate safeguards are in place to protect your data to the same standard as required under applicable data protection laws.

6 Cookies and Tracking

1win bet uses cookies and similar tracking technologies on our website and app to improve your experience, keep you logged in, and understand how the platform is being used. Here is what you need to know about how we use cookies:

  • Essential cookies — these are necessary for the 1win bet platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without affecting platform functionality.
  • Analytics cookies — we use analytics tools to understand how players navigate the 1win bet platform, which pages are most visited, and where users encounter issues. This data is aggregated and anonymised.
  • Preference cookies — these remember your settings and preferences on 1win bet, such as your preferred language or display settings.
  • Marketing cookies — with your consent, we may use cookies to show you relevant promotions and offers on the 1win bet platform. You can withdraw consent for marketing cookies at any time via your browser settings or our cookie preference centre.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 1win bet platform. For more information on managing cookies, refer to your browser's help documentation.

7 Data Security

1win bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • AES-256 encryption for all data stored on 1win bet servers.
  • TLS encryption for all data transmitted between your device and the 1win bet platform.
  • Strict access controls ensuring that only authorised 1win bet personnel can access personal data, and only to the extent necessary for their role.
  • Regular security audits and penetration testing of the 1win bet platform.
  • Two-factor authentication options for player accounts to add an extra layer of security.
  • Continuous monitoring of our systems for suspicious activity and potential security threats.

Data Breach Response: In the unlikely event of a data breach that affects your personal data, 1win bet will notify you and the relevant authorities as required by applicable law. We will take immediate steps to contain the breach and minimise any impact on affected players.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your 1win bet account and never share your login credentials with anyone.

8 Data Retention

1win bet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

  • Account data — retained for the duration of your account and for up to 5 years after account closure, as required for legal and regulatory compliance.
  • Transaction records — financial transaction data is retained for a minimum of 5 years to comply with anti-money laundering regulations.
  • KYC documents — identity verification documents are retained for the duration of your account and for up to 5 years after closure.
  • Support communications — customer support records are retained for up to 3 years after the last interaction.
  • Technical and usage data — anonymised analytics data may be retained indefinitely for platform improvement purposes. Identifiable technical data is deleted within 12 months.

When your data is no longer required, 1win bet will securely delete or anonymise it so that it can no longer be linked to you as an individual.

9 Your Rights

As a 1win bet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

Right of Access

Request a copy of all personal data 1win bet holds about you.

Right to Rectification

Request correction of any inaccurate or incomplete personal data we hold.

Right to Erasure

Request deletion of your personal data where there is no legitimate reason for us to continue holding it.

Right to Restriction

Request that we restrict processing of your data in certain circumstances.

Right to Portability

Request a copy of your data in a structured, machine-readable format.

Right to Object

Object to processing of your data for direct marketing or based on legitimate interests.

Please note: Some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain. We will always explain our reasoning if we are unable to fulfil a data request in full.

10 Children's Privacy

The 1win bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 1win bet or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, 1win bet will promptly investigate and, if confirmed, close the account and delete all associated personal data. We take underage gambling extremely seriously and have age verification measures in place to prevent minors from accessing the platform.

11 Changes to This Privacy Policy

1win bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a notice on the 1win bet platform.

The updated policy will take effect from the date it is published on this page. We encourage you to review this page periodically to stay informed about how 1win bet protects your privacy. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

Your continued use of the 1win bet platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1win bet handles your personal data, please get in touch with our data protection team:

  • Email: [email protected]
  • Response time: We aim to respond to all privacy-related enquiries within 5 business days, and to all formal data rights requests within 30 days.
  • Support: Visit our FAQ page for answers to common questions about your account and data.

Data Rights Requests: When submitting a data rights request, please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request to ensure we are releasing data only to the correct person.


Play with Confidence on 1win bet

Your data is safe with us. Register your free account today and enjoy sports betting, casino games, and instant wins — all in BDT via bKash and Nagad.

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